I had my package activated on Tuesday and I'm in some confusion about the Netflix Ultra HD I ordered, can someone clarify a few things.
I have had no communication from Netflix or BT about this, and I'm getting increasingly frustrated. The netflix activation help is confusing and mentions getting an e-mail, but doesn't say where it will be sent to, or if it has to be a ".btinternet" e-mail address.
It's all extremely confusing, with the feeling BT are just waiting on Netflix, but do Netflix know about it?
Hope someone can simplify this for me
Solved! Go to Solution.
I have read that, I haven't received anything from Netflix, and it doesn't say if it has to be a .btinternet address
"On the YouView+ Ultra HD box and other devices - You'll have to go to to Netflix.com to complete your activation. When you sign up for Netflix with BT you'll receive one order confirmation from BT, and one from Netflix. Once your Netflix subscription is activated, you'll receive another email from Netflix"
here it tells you to go Netflix.com
And here it says wait for an E-mail ?
which comes first?
You don't need to set up an @btinternet.com email address for it. When you ordered the service you should have had an email sent from us on the same day stating the email address you used. Normally it's the main contact email or BT ID email address:
Providing you used the same email address for the Community Forums, you should receive an email from Netflix at any moment now.
I'm sorry that happened!
You can reach the live chat team at the following link: Live Chat
They will be available until 11pm tonight.
If you have any difficulties getting them to change it, come back and let me know.