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mychips
Contributor
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Message 1 of 4

Netflix still on my account when its supposed to be removed

I have been trying to get Netflix reomoved from my BT bill so I can pay directly myself but BT still are active on my Neflix account. Can this ever be resloved? NetflixBT50.jpg

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Netflix still on my account when its supposed to be removed

Hi @mychips,

 

You should be able to cancel Netflix using Manage your TV Bolt-ons, you'll need to log in using your BT ID.

 

Give that a try and let me know how you get on.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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mychips
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Message 3 of 4

Re: Netflix still on my account when its supposed to be removed

There is no option to cancel Netflix on the boltons

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Moderator
Moderator
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Message 4 of 4

Re: Netflix still on my account when its supposed to be removed

Hi @mychips,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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