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masoud
Beginner
228 Views
Message 11 of 22

Re: Never Received Master Card- Terrible Customer Service!

Yes, I explained to him that I did that 10 days ago and no one replied to me! 

You can see nobody is helping me! 

Can somone just spend 1 minute to figure out this has happened on my account! yes I emailed. yes I filled out the forms. Yes I did all of these! please give me a reply!

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Distinguished Sage
Distinguished Sage
220 Views
Message 12 of 22

Re: Never Received Master Card- Terrible Customer Service!

I fail to see how you could have contacted the moderators ten days ago when it would appear that they only opened the moderators link to you today as per message 7.

 

If you send a PM email, the moderators do not respond to them. You have to use the link/form.

 

If you have not done as requested in that message I suggest that you do. Once you have done that you will get an email conformation and number. It will say they will get back to you within 24/48 hours however as I have said, it is taking longer than that.

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masoud
Beginner
215 Views
Message 13 of 22

Re: Never Received Master Card- Terrible Customer Service!

I was in touch with your collegues through Facebook and they sent me similar link to fill out, here is the confirmation of that edited by mod (don't post personal details). Yes I got that email confirming they will get back in maximum 72 hours! since today I have not received anything...

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Moderator
Moderator
210 Views
Message 14 of 22

Re: Never Received Master Card- Terrible Customer Service!

Hi @masoud,

 

We don't have any emails with that reference in our queue. Please use the link in my profile and once we have your details we'll take personal ownership until resolution.

 

Cheers

 

David

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Distinguished Sage
Distinguished Sage
208 Views
Message 15 of 22

Re: Never Received Master Card- Terrible Customer Service!

They are not my colleagues, I am customer just like you and all the other people on this forum. The only BT staff are the moderators.

 

The other form etc that you have previously sent has nothing to do with this forum. If you want help from the forum moderators you will need to fill out the form linked to in the moderators profile and they will get back to you as I have already explained.

 

 

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Distinguished Sage
Distinguished Sage
203 Views
Message 16 of 22

Re: Never Received Master Card- Terrible Customer Service!

Did you read the above two posts!!

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masoud
Beginner
194 Views
Message 17 of 22

Re: Never Received Master Card- Terrible Customer Service!

Yes... You see that they are playin game with customers! 

I do not know what to do with this...

 

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Distinguished Sage
Distinguished Sage
190 Views
Message 18 of 22

Re: Never Received Master Card- Terrible Customer Service!

Do as requested in message 7 of this thread!

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masoud
Beginner
184 Views
Message 19 of 22

Re: Never Received Master Card- Terrible Customer Service!

I did!

just wanted to show they are not telling truth! they are playing games!

this is shameful!

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Distinguished Sage
Distinguished Sage
181 Views
Message 20 of 22

Re: Never Received Master Card- Terrible Customer Service!

Your previous contact with BT has nothing to do with this forum. You were dealing with a different department. If you have completed the form that you got in message 7 you will now just need to wait your turn to be given assistance.

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