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GabeW2
Beginner
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Message 1 of 8

Never received M&S Voucher

Hi,

So I used a broadband comparison website to find BT for my new flat and through clicking a deal I should have received a M&S Voucher. I'm also sure I claimed it online too by putting my information in. I bought BT Fibre earlier around November and I still haven't received the voucher or any notification of the voucher. Is there anywhere I can check the status of it? 

 

Thanks,

Gabe.

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Never received M&S Voucher

@GabeW2 

Did you claim it here https://www.broadbandbenefits.co.uk/marksandspencers/

What date did you place your order for service, what did you order, and which comparison side did you use, as that determines the amount available?

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GabeW2
Beginner
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Message 3 of 8

Re: Never received M&S Voucher

Yes, I Googled how to redeem the BT Voucher and found the https://www.broadbandbenefits.co.uk/marksandspencers/ website you've mentioned.

I believe it was November 2nd and activated November 27th, and it's Superfast Fibre 1 Unlimited from MoneySuperMarket.  

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Never received M&S Voucher


@GabeW2 wrote:

Yes, I Googled how to redeem the BT Voucher and found the https://www.broadbandbenefits.co.uk/marksandspencers/ website you've mentioned.

I believe it was November 2nd and activated November 27th, and it's Superfast Fibre 1 Unlimited from MoneySuperMarket.  


It would be this one.

Broadband Choices, MoneySupermarket and their partners (£120) – for orders of BT Superfast Fibre or Superfast Fibre 2 packages between 1st November – 7th November – Claim by 1st February 2020

Has 45 days elapsed since you filled in the claim form?

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GabeW2
Beginner
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Message 5 of 8

Re: Never received M&S Voucher

I honestly can't remember the date I completed the form, although I'm in the time period where it could have been more than 45 days or less. I wanted to make sure and check because I've had no email, or no confirmation at any point and haven't received anything so far but its definitely been more than a month.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Never received M&S Voucher

I am not sure if the moderators can check this, but I will ask.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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GabeW2
Beginner
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Message 7 of 8

Re: Never received M&S Voucher

Great thank you.

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DavidM
Moderator
Moderator
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Message 8 of 8

Re: Never received M&S Voucher

Hi @GabeW2 and thanks for posting.

Sorry you're having problems with the voucher. I'm sure I can get to the bottom of this. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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