Just had a e mail to state that BT are increasing Line Rental charge & from 20th Sept. charge will increase by £1/month.
I phoned BT 0800800150 & asked why I had been sent this as I have a Line rental contract until November.
They said I would not be charged extra.
So I said then why send the e mail.
Told that it was being sent to everybody.
I told the operator that I was far from happy & wanted to talk to Management & a call has been arranged.
But why are BT sending out false information & worrying customers when the contents do not apply?
Seems they need to improve Business practice
...beacuse it's easier just to email everyone - that way you don't have people saying later in the year that they didn't know about pending line rental increases. Obviously if you have Line Rental Saver this won't impact you - until you come to renew it when then new price increases will have taken place.
Also the increased call charges will impact people whether they have LRS or not.
I'm not happy about price increases either FWIW.
So why did they not say on the e mail that persons who had a Line Rental saver contact were not impacted, this would also be easy to do.
Or do they just send out e mails with no thought at all?
Just seems to me that they should learn a bit about good Business practice.
I do not consider it to be normal practice when my supplier has got my details yet they send e mails that are wrong.
Perhaps they should look at how they use customer details.
You totally miss the point, i should not have been told, I have a set contract til November.
As BT know the people that have paid in advance is it not beyond their wit to add a sentence that it does not apply to them.
They are just sloppy & probably getting a lot more phone calls because of this.
I rest my case