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Neroli
Aspiring Contributor
333 Views
Message 1 of 5

New Broadband Package

I have renewed my Broadband and calls and within the package I was told that I had to add £2.00 for paper billing, (the discount wasn't given because I do not pay Direct Debit and I receive paper bills) my question is that I already pay for paper  billing and I pay my bill every quarterly. Will I be paying twice for paper billing? Paper billing will also increase by £0.50. Can anyone help, many thanks Neroli.

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
319 Views
Message 2 of 5

Re: New Broadband Package

you should only get the one chargew for paper billing just check your bill when you get it   you should get a letter confirming your new contract and costs



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Moderator
Moderator
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Message 3 of 5

Re: New Broadband Package

@Neroli No you won't be paying twice.  

 

There's a £2.00 fee for BT Broadband customers who get a paper bill, to cover costs such as printing and postage. From 7 January 2018, the cost is going up from £2.00 to £2.50 for each bill received. You'll have to pay the fee each time you get a bill through the post.

You can avoid the fee by logging in to your My BT account and stopping your paper bills by switching to online-only billing. It's simple, flexible and better for the environment.

Community ModeratorNeilO
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Neroli
Aspiring Contributor
311 Views
Message 4 of 5

Re: New Broadband Package

It’s a bit confusing, with paper billing (eventually) it will cost £10.00 for the year. I already pay for paper billing but can’t seem to locate the charge unless it has been incorpoarated in the (old) broadband package. Paper bills arrive, Feb, May, August, and November. Neroli.

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Moderator
Moderator
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Message 5 of 5

Re: New Broadband Package

@Neroli The charge is incorporated into the package rental.

Community ModeratorNeilO
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