cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pbuzz5
Beginner
253 Views
Message 1 of 6

New Build FTTP not registered but connected

Moved into new build and have fibre 

pon and power light is on solid not flashing

BT doesnt have our address listed so cant get broadband connected

Ourselves and BT have filled out forms with openreach but no luck what next to try?

 

0 Ratings
Reply
5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
251 Views
Message 2 of 6

Re: New Build FTTP not registered but connected

@pbuzz5 

Your best option would be to call the FTTP helpdesk, and see what they say.

They are on 0800 587 4787.

0 Ratings
Reply
pippincp
Distinguished Sage
245 Views
Message 3 of 6

Re: New Build FTTP not registered but connected

Have the ONT serial number to hand when you ring.

0 Ratings
Reply
pbuzz5
Beginner
219 Views
Message 4 of 6

Re: New Build FTTP not registered but connected

Have phoned BT many times and filled out forms directly on openreach site directly still no luck after 2 weeks doesnt seem much else to do apart from wait?

0 Ratings
Reply
pbuzz5
Beginner
206 Views
Message 5 of 6

Re: New Build FTTP not registered but connected

From the checker but dont know what it means?

Address OLD ORCHARD COURT , CORNDELL GARDENS, WITNEY OX28 4EB on Exchange WITNEY
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP
Up to 1000Up to 220--Available1 Stage
Other Offerings Availability DateVDSL Multicast
Available
 

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.

ONT exists with no active service. A spare port is available. Network is at capacity so a new ONT cannot be ordered.

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
201 Views
Message 6 of 6

Re: New Build FTTP not registered but connected

@pbuzz5 

Then the FTTP helpdesk should be able to assist with this.

0 Ratings
Reply