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DuncanB1
Beginner
173 Views
Message 1 of 4

New Build Home - Connection Issues!

Hi All,

 

I'm so frustrated I don't know how to proceed with this, so was hoping to get some advice on here.

 

I ordered a phone line for my new build property on 27th March and it still has not been activated! The property is in a street with another 50 odd houses which appear to be connected with phone/broadband. THe engineer was suppose to turn up on 1st May (day we got the keys) to connect the line etc, however did not show and i was not contacted about this either.

 

A number of phone calls with BT India have been met repeated with the answer 'ducting works' and its with their 'engineering department' which i can only assume is Openreach.

 

Trying to get an honest answer for the delay out of BT is proving difficult.

 

I was suppose to recieve an update today but as of yet have heard nothing.....

 

Advice appreciated - I feel pretty helpless and frustrated as my partner works at home and really need the internet for her business (currenlt tethering from a 3G iPad connection which is no use)...

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rarmitage124
Recognised Expert
170 Views
Message 2 of 4

Re: New Build Home - Connection Issues!

I will see if the mods can help

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

If I have answered your question correctly please let me know by clicking on ’Mark as Accepted Solution' Thanks
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Moderator-Retired
164 Views
Message 3 of 4

Re: New Build Home - Connection Issues!

Hi DuncanB1, 

 

Welcome to the community and thanks for your post. 

 

I am sorry that your service isn't up and running yet. I can take a look at this to see what's causing the delay.

 

Can you send me in your details using the "Contact The Mods" link found in my profile and I will take it from there.

 

Thanks,

OlgaC 

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DuncanB1
Beginner
157 Views
Message 4 of 4

Re: New Build Home - Connection Issues!

Hi OlgaC

 

I have sent the details through the link on your profile as requested.

 

Any assistance you can provide would be very much appreciated!

 

Thanks in advance

 

Duncan Barclay

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