I recently moved into a new build property and BT do not yet recognise my postcode, although our postcode is recognised by Royal Mail. I have tried several times over the past few weeks to talk to someone via phone so that we can order a Broadband and TV package from BT but have been given various answers by different employees. Most commonly I have been told that until my postcode is recognised there is nothing that they can do. I have also been told that I must first get a phone line then wait 10 days for broadband and then wait further for TV. The property developer has advised me that BT is already plumbed in to the building and I have a Bt openreach port in the flat. Can anyone help to get our postcode recognised so that we can place an order asap?
If the details match on the Royal Mail site I'll be happy to take a look at this for you. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.