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richardxxjones
Beginner
719 Views
Message 1 of 4

New Build Problem

Hi,

We have recently moved into a new build property and are hoping to take a phone and broadband package out with BT.

Whilst our postal code is recognised by Royal Mail, it isn't recognised by BT. Each person we have spoken to on the phone have advised that there is nothing they can do.

Can you help?

Richard

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3 REPLIES 3
JohnC2
Moderator
Moderator
693 Views
Message 2 of 4

Re: New Build Problem

Hi @richardxxjones Sorry you are having difficulty placing an order for line and broadband with us.

Have you tried to place your order online
If you are still unable to get an order placed then you may need to order just the phone line and once it is active add the broadband service. 

Cheers
John

 

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richardxxjones
Beginner
684 Views
Message 3 of 4

Re: New Build Problem

Thanks for your help.

Our postal code is recognised when trying to just purchase a phone service.

If we purchase this service, we will still have to pay the monthly line rental should we then choose to add a broadband package?

Richard
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NeilO
Moderator
Moderator
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Message 4 of 4

Re: New Build Problem

@richardxxjones if you add BT broadband the line rental fees are still charged but it is rolled into the overall broadband rental costs. 

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