Placed order 03.12.18 for phone & broadband. Connection appointment made for 17.12.18 between 1-6pm.
14.12.18 Received Router.
17.12.18 waited in for engineer. No one arrived. Contacted BT was told as it’s a new build there is further work to be done.
22.12.18 Just logged in and it’s now saying Informational : 5815 : Order Status Update - Delayed .~ Warning : 9650-4 : Your order is currently in the newsites stage. However, there is a delay due to the provision of additional capacity in the street cabinet (exchange side). You will receive a further update by 08-01-2019. .~ N/A.
Does anyone know what the codes mean please? Thanks