New Build

[pp2]

Placed order 03.12.18 for phone & broadband.  Connection appointment made for 17.12.18 between 1-6pm.

14.12.18 Received Router.

17.12.18 waited in for engineer. No one arrived.  Contacted BT was told as it’s a new build there is further work to be done. 

22.12.18 Just logged in and it’s now saying Informational : 5815 : Order Status Update - Delayed .~ Warning : 9650-4 : Your order is currently in the newsites stage. However, there is a delay due to the provision of additional capacity in the street cabinet (exchange side). You will receive a further update by 08-01-2019. .~ N/A.

Does anyone know what the codes mean please?  Thanks

[Starwire2000]

Do you have FTTP on the New Build or is it a Metallic Path?

If it’s FTTP then it may be a case of needing to connect the SASA in the Splitter to the Head End.

If it’s Copper then it looks like they need to increase capacity of Exchange Sides Cables to the PCP, aka Green Box.