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Tricky100
Newbie
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Message 1 of 2

New Connection - Flash sale TV & Broadband Package

Bought a BT Superfast Fibre with BT sport Entertainment package via online store on 30th Aug as part of a flash sale - £46/mnth.....or so I thought. Order confirmed and equipment supplied in advance. Only problem is the box is a Youview withoiut recording capability. On checking my order it appears that the package is a basic package but still £45/mnth. I'd discussed package options via webchat and have a record of what I'd be buying. Didn't actually notice anything was wrong until the equipment came through. To sum up, this isn't what I'd ordered but the e-mail says it is. Called BT but they say this order needs to be processed and then I need to contact them again to discuss options.

Any suggestions.

 

Thanks

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1 REPLY 1
-Richie-
Expert
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Message 2 of 2

Re: New Connection - Flash sale TV & Broadband Package

What does your order confirmation email show your BTTV subscription is ?

Any package can have BT Sport added.

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