New Connection - Flash sale TV & Broadband Package
Bought a BT Superfast Fibre with BT sport Entertainment package via online store on 30th Aug as part of a flash sale - £46/mnth.....or so I thought. Order confirmed and equipment supplied in advance. Only problem is the box is a Youview withoiut recording capability. On checking my order it appears that the package is a basic package but still £45/mnth. I'd discussed package options via webchat and have a record of what I'd be buying. Didn't actually notice anything was wrong until the equipment came through. To sum up, this isn't what I'd ordered but the e-mail says it is. Called BT but they say this order needs to be processed and then I need to contact them again to discuss options.