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iansally
Contributor
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Message 1 of 3

New Contract

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I agreed a new contract with the Retentions Team in Newcastle but due to a system problem it had to be passed onto the Offline Team for system inclusion.  I have chatted with the On-Line team twice now, one even saying he would call me back but still waiting.  Being an OAP I am getting concerned as each day passes when I hear nothing and still waiting for official written confirmation of the new agreement.  How long does it take to enter a new order onto the BT system.

Apparently the "Offline" team do not take incoming calls so I just have to sit and wait until I am contacted one way or another.

 

Thank You

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: New Contract

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try options team first 0800800030 and if they cannot help then post back 



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iansally
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Message 3 of 3

Re: New Contract

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Thanks "imjolly" I will give them a call.
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