I agreed a new contract with the Retentions Team in Newcastle but due to a system problem it had to be passed onto the Offline Team for system inclusion. I have chatted with the On-Line team twice now, one even saying he would call me back but still waiting. Being an OAP I am getting concerned as each day passes when I hear nothing and still waiting for official written confirmation of the new agreement. How long does it take to enter a new order onto the BT system.
Apparently the "Offline" team do not take incoming calls so I just have to sit and wait until I am contacted one way or another.
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try options team first 0800800030 and if they cannot help then post back