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Message 1 of 10

New Customer, Cable Underground

I'm looking to become a new customer, I have a private house, that currently has never been connected to broadband or phone. There is a BT pole about 10 metres outside the house, and I was wondering if they're able to go underground? I don't want a giant cable over the garden. 

Would they charge extra? At the moment on the order form it says 'Free Installation' but I'm not sure if they'll do it?

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Message 2 of 10

Re: New Customer, Cable Underground

@kbolam 

Welcome to this user forum for BT Residential phone and broadband customers.

Its Openreach that provide the connection to the network, and if the area is fed overhead, then that would be what they use. They would not provide any underground network.

Its its in a full fibre area, then any cable would be very small.

There is normally no charge for installation if the infrastructure is in place.

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Message 3 of 10

Re: New Customer, Cable Underground

I think it's a bit of an exageration to call an overhead cable "giant". My house (like all houses in the village) is served by an overhead copper cable from as nearby pole and it passes over my garden, but I never notice it. The only downside is, I suppose, that it's more susceptible to wind damage, but that has only occurred once in the long time I've lived in the house.
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Message 4 of 10

Re: New Customer, Cable Underground

Thanks, sadly it would go directly down at an odd angle and would be very noticeable, over the years for our property I've had all of our other overheads moved underground, including a BT one.

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Message 5 of 10

Re: New Customer, Cable Underground

The short answer is yes you would be charged extra to have an underground service when the standard service would be overhead , that’s if you can find a provider that will arrange it , either as the original installation or more likely get the overhead connected then request it be moved underground, 

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Message 6 of 10

Re: New Customer, Cable Underground

what BT underground connection do you have?



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Message 7 of 10

Re: New Customer, Cable Underground


@kbolam wrote:

 over the years for our property I've had all of our other overheads moved underground, including a BT one.


In your original post you said the property has never had broadband or phone.

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Message 8 of 10

Re: New Customer, Cable Underground

Apologies for the confusion. My property is a farm that includes my house, my parents’ house, and an AirB&B. Two buildings currently have BT connections. One cable runs overhead across most of the property and connects to my parents’ house. Another cable comes down from the pole and goes underground to my house, but the AirB&B doesn’t currently have a connection. I’m unsure who installed the underground cable. We all pay separate bills etc

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Message 9 of 10

Re: New Customer, Cable Underground

Often cables on farms , buried armoured cables either from the main road along the farm track or between farm buildings , wether that’s entirely underground or underground between poles , or underground to buildings from poles or other buildings were  invariably installed by the farmer , offered the choice of paying the entire cost of construction or the farmer digging their own trenches , dropping in the supplied armoured cable then reinstating the ground , most would go for excavating their own trenches after all , unlike most other customers they usually have the necessary equipment to do this themselves.

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Message 10 of 10

Re: New Customer, Cable Underground

If the existing SNN, Serving Network Node is listed as an Overhead Feed then yes, you could have it put Underground but that would incur costs to you.

First you’d have to pay for a Survey. The Surveyor will confirm what’s needed and how much it’ll cost.

If it’s on Private Land you could potentially do a digging, duct laying yourself and Openreach will then adopt it providing it’s built to their specs.

Any digging/duct work on Public Land will need to be done by Openreach as they will need to get the relevant Permits, Permissions and Safe Dig Prints.

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