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Newbie
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Message 1 of 6

New Customer Rewards

Hi All,

I signed up for BT broadband on the 8th March, and my service was activated on the 23rd March. Part of my package at sign up was the inclusion of a reward card and an Amazon voucher (screenshot taken on day of order), however I cannot claim for either of them on the rewards page, or on the broadband benefits site.

It seems that this is an oversight by BT, how can I claim these rewards?

Thanks in advance

Mike

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: New Customer Rewards

@mikeheath24 

Normally ant gifts or vouchers are processed 14 days after your service was activated, but it may take a bit longer at the moment.

Did you place your order online on BT.com

Or did you place your order via a third party website?

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Newbie
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Message 3 of 6

Re: New Customer Rewards

Hi Keith,

I signed up on the BT site, but got there through uSwitch.

I'm happy to wait if the current situation is causing the delay, but don't want to miss out because of a time limit on claiming being passed.

Mike
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: New Customer Rewards

As its a third party offer, this will have to be looked at by BT.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Bear in mind, it will take while before they can look at your order.

 

Newbie
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Message 5 of 6

Re: New Customer Rewards

Thank you, much appreciated.

Stay safe.
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Moderator
Moderator
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Message 6 of 6

Re: New Customer Rewards

Hi @mikeheath24,

Thanks for getting in touch.

I understand that you don't want to miss out on your rewards. The quickest way to get help is to call us on 0800800150. Our billing team should be able to help you on that call whereas it would take us a lot longer here.

Thanks

DanielS

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