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Beginner
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Message 1 of 4

New Order

I placed a new order yesterday for broadband and tv but I have yet to receive any sort of email confirming my order. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: New Order

Are you switching from another ISP.  Did you order FTTC or FTTP?



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Beginner
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Message 3 of 4

Re: New Order

We were previously with bt but my brother in law paid it but he has moved out and taken his package with him.

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Moderator
Moderator
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Message 4 of 4

Re: New Order

Hi @LDewsnap,

Welcome to the Community and thanks for taking the time to post.

If it's been over 24 hours since you placed the order I would give us a call on 0800 800 150 or use live chat if the option is open. It sounds like your order may have not progressed correctly.

Thanks

Matt

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