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New and free upgrades

When you do an upgrade most uses find a drop in download speed. Talk to Bt they will know all your speeds before the upgrade and they will try to help. Always ask for the speeds you should get with the upgrade not the between speeds. they will send you a email confriming this. Please note when you upgrade they reset the exchange with a update of your request. This can allways be ajusted by their engineers which may take time when I upgraded my speed dropped from  45 down to 32 it is know back to 44.7. So please allways talk to them. Bt used to have a saying (Its good to talk)