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Newbie
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Message 1 of 6

New build house. Cannot complete online.

"We're not able to complete your order online, can you please call 0800 800 150 to place your order."

Getting this error when going through online process.

The new build has the box fitted, here is a pic of it:

7f0b0136-c685-4340-9bd6-6a89c54c7139.jpgOpen reach postcode checker showing my new address, BT online order showing my new address.

Would rather complete online as there is £140 CB, £90 mastercard and £129 Google Home.

Anyone overcame this issue?

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5 REPLIES 5
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Newbie
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Message 2 of 6

Re: New build house. Cannot complete online.

This seems to be posted in the wrong forum, could a mod please move it to the most appropriate place, happened by accident.
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Expert
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Message 3 of 6

Re: New build house. Cannot complete online.

If you speak with the Easy Assist team they can replicate online orders but only for the tech gift and reward card, your cash back deal can't be honoured through them.

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Newbie
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Message 4 of 6

Re: New build house. Cannot complete online.

Ok that is at least something, is that the number I quoted?
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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: New build house. Cannot complete online.

As its an FTTP installation, you may have to call the FTTP team on 0800 587 4787, as the forum moderators cannot help with these orders.

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Sage
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Message 6 of 6

Re: New build house. Cannot complete online.

As @Keith_Beddoe  has said, you need to ring the FTTP team on the number he's supplied.

Mention the extras while you are at it and they should be able to process it for you.