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Redflake
Aspiring Expert
4,370 Views
Message 1 of 6

New charge may see broadband users charged to even look for a fault

New charge may see broadband users charged to even look for a fault regardless of if it is found to be in  your home or on BT's wires.

Check below.

http://www.thinkbroadband.com/news/4136-new-charge-may-see-broadband-users-charged-to-even-look-for-...

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5 REPLIES 5
Distinguished Guru
4,359 Views
Message 2 of 6

Re: New charge may see broadband users charged to even look for a fault

So far as I can make out, this only applies to LLU lines, and not those provided by BT Wholesale Broadband. Anyone else spotted the mistake by BT Openreach: "The information contained in this document is confidential Information as per your terms and conditions with BT. Please treat it accordingly and do not forward, republish or permit unauthorized access." Perhaps they shouldn't have posted the document on a publicly accessible web server, then!
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seansean
Newbie
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Message 3 of 6

Re: New charge may see broadband users charged to even look for a fault

I wanted to add to this:

 

The Paranoia now prevelant from the level 2 team is ridiculous, the property in question has an elderly pensioner.

 

Since the 16th May they have clearly stated on the phone(recorded) that if an engineer changes any "wiring" in the house that YOU will be charged £99!

 

As it states on the website the Master Socket is still the responsbility of BT correct?

 

The wiring has been there since the 70s, but you have a customer that is scared to call an engineer and have the problem fixed, as they can't afford £99.

 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: New charge may see broadband users charged to even look for a fault

the last post on this subject is over 2yrs old.

 

if you try a phone in the master socket - test socket if there is one - and the noise is still there then as long as phone and any filter are ok then problem must be master socket or outward which is BT responsibility



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del3607
Newbie
1,156 Views
Message 5 of 6

Re: New charge may see broadband users charged to even look for a fault

Just a note about the sockets - openreach ( the engineers ) are only responsible for looking after the external network and any fault on the external network is there responsibilities. Any wiring inside is the responsibility of the householder and therefore are liable for charges if any work is carried out in the home. The first point of call should always be your service provider to get them to run a line test for any problems on the line. If there faults department can't find a fault it is most likely inside that there is a problem and a local electrician is always cheaper than an openreach engineer.

 

hope this helps

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WatchdogTS
Aspiring Expert
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Message 6 of 6

Re: New charge may see broadband users charged to even look for a fault

I had to have a home visit last month and was not charged. As a rule of thumb, if your BB was working ok and it suddenly packs up, assuming you are not a DIY telephone engineer who keeps tinkering with the wiring in your home, then BT is 100% at fault.  

 

 

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