unfortunately there is no contact from here to openreach to get your conenction sorted
you can try if you have not done so
BT! I’ve paid £70 , an engineer came out in November but he thought he was connecting a phone line in the house. I had already explained that the connection needed to be run from exchange to property so he had a wasted appointment. Been trying ever since to get open reach to sort it out.
Then its BT Retail you should be chasing, not Openreach. Openreach are unlikely to budge much, unless a Service Provider chases them up. You have paid your money to BT Retail, and you are their customer. BT Retail are Openreach`s customer.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.