Is it the case that this new build has been built on the plot of an existing property , but address used on the order was for the original property on the plot , even though the service isn't intended to go into the 'old' property but the 'new' property ? If this is the case , has the new build been given its own address registered with the Post Office , and does that 'new' address appear on the system to order service ? Usually ( on larger developments ) the builder/developer will be in touch with Openreach to install 'network' to the new builds as they are being built, but on single units , or self builds, or very small developments, the first anyone in Openreach knows about the property(s) is when a order is attempted with a service provider ( like BT, but the same would apply if it were Sky or Talk Talk etc), if the wrong address was used then it's not unexpected that the order will fail when the engineer turns up but cannot do anything.
No, address is registered and was ordered to the correct address. I need the address put on open reach data base as it’s showing as a “silver” address. Thought the easiest thing to do was to get Bt / Open Reach to connect and it would then automatically be put on database. Such a nightmare! As I’ve said before all ducting is in, all I need is connection to box about 100 yards from property. I give up !