New contract

[ScarletP]

Existing BT customer and I want to upgrade to FTTP and completely reconfigure my existing, (out of contract), package.

Unfortunately, there seems to be no mechanism for this.  I either accept their renewal offer, (which is a joke), or go to another provider, (which is looking increasing likely).

For example, if I was a new customer I could get Fibre 100 with DV for £37.99 and TV Entertainment for a further £20.  If I go for their renewal “deal” I’m paying £68 just for the Fibre 100, (with obligatory Halo 3, which I don’t want), before I even look at a TV package.  The closest TV package is £25.  Frankly, if they think I’m going for that “deal” one of us is barking mad and it’s not me.

Sky can do the same speed full fibre for £26 and a further £15 for a similar TV package.

I do have a slight preference for staying with BT but they are going to have to do a hell of a lot better than £93!

How does one talk to them to discuss this?  (Preferably by email, as I’m not sitting in a phone queue for half an hour).

[imjolly]

There is no email when renewing/negotiating a new contract.  Try phoning retentions 08007831401 and see what you can negotiate making sure you have information what BT are currently offering and also what you can get elsewhere.  

[gg30340]

You can not deal with BT via email. You should call BT Retentions 08007831401 

You do not need to take Halo 3, it is an add on to the package. If they insist it is compulsory just insist it is not. Be prepared with what the competitors are offering and be prepared to walk away and go to another provider. 

EDIT: Post crossed with @imjolly 

[ScarletP]

Thanks, gentlemen.  I'll give that a go.

(Or I might just say "sod it" and go to Sky anyway).

[edbostan]

Why is Halo 3 obligatory? I am on Halo 3 and was offered Fibre 500 either no mention of Halo 3. Halo 3 was a tariff or plan and can be ditched. I would negotiate again and get what you want.

[chrisjp]

"Why is Halo 3 obligatory?"
Theoretically it isn't, but once you're on Halo 3 BT does everything it can to keep you on it, and their telephone agents always insist (wrongly) that it is compulsory.
It's a way BT has devised to charge roughly twice as much to existing customers as is offered to new ones, despite BT's claim that "existing customers will never be charged more than new ones". That's true only if the new customers are daft enough to go for a Halo deal.