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Jay94444
Beginner
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Message 1 of 3

New customer free gift, no email after 5 weeks?

I signed up for broadband with BT at the beginning of May with the free tech offer; choice between the Echo, JBL speaker or Hive lights. I relieved an email after I went live on the 16th May stating I’d receive a choice of my free gift after the cooling off period (14 days). It’s now 26th June and I haven’t heard anything since or received a code, is this normal? What should I do?

Many thanks in advance

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: New customer free gift, no email after 5 weeks?

You should have received the email link 30 days after your service was activated.

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RobbieMac
Moderator
Moderator
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Message 3 of 3

Re: New customer free gift, no email after 5 weeks?

Hi @Jay94444 

Welcome to the Community and thanks for your post!

Sorry that you haven't heard any word about your free gift.  @Keith_Beddoe is right, the May offer can take 30 days before you receive the email with the code to claim.  I appreciate the acknowledgement email said 14 days and I am sorry for the confusion.

When were your services connected?

Cheers,

Robbie

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