I signed up for broadband with BT at the beginning of May with the free tech offer; choice between the Echo, JBL speaker or Hive lights. I relieved an email after I went live on the 16th May stating I’d receive a choice of my free gift after the cooling off period (14 days). It’s now 26th June and I haven’t heard anything since or received a code, is this normal? What should I do?
Welcome to the Community and thanks for your post!
Sorry that you haven't heard any word about your free gift. @Keith_Beddoe is right, the May offer can take 30 days before you receive the email with the code to claim. I appreciate the acknowledgement email said 14 days and I am sorry for the confusion.