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Aph36
Aspiring Contributor
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Message 1 of 5

New customer, new connection(or not)

Good morning,

I have moved over to bt infinity over 6 weeks ago and am still waiting to be connected.

It all started when I was given a date it was to be connected but there was a problem in the cabinet that wasn't allowing them to turn the connection on. This has been going on for over six weeks and although I'm in touch with a adviser from bt care the problem doesn't seem any closer to being resolved. I would cancel the contract but I know going elsewhere I would have to start the process again thus leaving me completely with out broadband for another 6 weeks. I'm awaiting an update next Tuesday but I won't hold my breath. Does anybody have any advice on what to do next as this is so frustrating.

Thanks for the help

Andy
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Distinguished Sage
Distinguished Sage
205 Views
Message 2 of 5

Re: New customer, new connection(or not)

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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Aph36
Aspiring Contributor
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Message 3 of 5

Re: New customer, new connection(or not)

Is a screenshot ok? Or do you want the link?
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Aph36
Aspiring Contributor
203 Views
Message 4 of 5

Re: New customer, new connection(or not)

Thanks for getting back to me by the way 👍
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Distinguished Sage
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Message 5 of 5

Re: New customer, new connection(or not)

we need a screen shot
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