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Hello, I am a new customer and I am trying to place an order for Fibre 2. I am using a link from TopCashback to receive a £130 discount, which I believe is only valid when ordering online (i.e., not over the phone).
I have tried to place the order on several occasions over the past few days, and every time I have been presented with the message: "We're sorry... we cannot take your order at the moment. Please call us on 0800 800 150 to renew or change your bundle". I have also tried different browsers (safari and chrome), but the problem is not solved.
Can somebody please help me fix this issue so that I can place the order, otherwise I will have to use another broadband provider. Help would be much appreciated!
All the best,
Solved! Go to Solution.
are you switching from another ISP?
can you enter your phone number or failing that your address and post results
it's as if the system thinks you are an existing customer hence why suggesting phone to renew or change package
Thanks for the reply!
I am moving into an apartment where the previous occupant used BT. However I am setting up my broadband for the first time (as a new customer), therefore I don't personally have an existing landline or other Internet Service Provider.
These are the results from the broadband checker:
You will have to place an order for a landline first, then you should be able to order an ADSL connection, as fibre (VDSL) is not available yet.