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Aspiring Contributor
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Message 1 of 4

New customer

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I ordered a BT package on Monday 18th June.

I received the delivery dates by email.

On Wednesday they cancelled due to mistake  on their part with the address.

I contacted them to correct this. I was assured this would be done.

I have called numerous times and was told that the change would have to be done manually.

Phoned again this morning and was again told it should be fixed in the next 48 hours.

Any advice would be appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: New customer

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If not fixed in the 48 hrs then post back and can see if mods can help


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Aspiring Contributor
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Message 3 of 4

Re: New customer

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Thanks.

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Aspiring Contributor
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Message 4 of 4

Re: New customer

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Things seem to be progressing now.

They are only providing the broadband and phone line at this stage. 

After that I’ll see what happens.

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