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Message 1 of 23

New or renewed contracts from the 1st September 2020

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Just so more people aware (because who reads the small print right?), BT have added the following important information that you really should know about if you are joining on a new contract or renewing an existing one from today:

Updated terms from 1st SeptemberUpdated terms from 1st September

In March this year my broadband and each BT Mobile SIM on our account increased by 1.3%, the rate of CPI. Under the new contracts this would have been an increase of 5.2%.

Finally, I'm not a legal expert but the last sentence "Other terms, prices and products might also change during your contract", sounds like some sort of get out clause to me.

I am moving all of my services away from BT as contracts come to an end, so this will likely be my last post in the Community, I hope it provides some value even if my other posts didn't! 🤣 

Stay safe and read the small print. 😉

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Message 2 of 23

Re: New or renewed contracts from the 1st September 2020

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3.9% more than inflation is a hefty increase for anybody. I 'm glad my contracts end mid April so I may be able to negotiate something to mitigate the hike. Seems a strange thing to do as it now becomes a massive deterrent to agree to a 2 year contract and surely it means that the pricing becomes uncompetitive  with other ISPs ( although that hasn't bothered BT before) 

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Message 3 of 23

Re: New or renewed contracts from the 1st September 2020

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Hmm.......just thinking this through.
If you have, say, the VIP Package at £60, but come March you downgrade to just the Entertainment Package. BT then add the CPI + 3.9% increase. Then the following month you upgrade back to the VIP? (5.2% x £12 v’s 5.2% x £60 for the remainder of the 12 months).
Think that might work? 🙃

Stew

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Aspiring Expert
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Message 4 of 23

Re: New or renewed contracts from the 1st September 2020

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Thank you for that as I hadn't noticed it, although my contract still has over a year to run. Also, I haven't yet got my head around how it will relate to the Halo price promise.

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Message 5 of 23

Re: New or renewed contracts from the 1st September 2020

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This is likely coming from everywhere tbh, companies need to recoup something after this year. Still likely to be lesss than the previous 2.50 bb increases though

Also @northshields it won't apply to you if you're already in contract, it's only on new or recontracted accounts from now. Halo price promise is only no out of contract rises so they'll also still have the cpi (old or new way) rises

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Distinguished Guru
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Message 6 of 23

Re: New or renewed contracts from the 1st September 2020

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@garybs29 wrote:

it won't apply to you if you're already in contract, it's only on new or recontracted accounts from now.


Are you sure about that? They've already amended the Terms and Conditions (ungrammatically) to incorporate this, and the T&C still allow for existing deals to be overridden subject to 30 days notice and 30 more to cancel without penalty. I favoured the introduction last year of an automatic CPI rise but that now looks like a ruse, a first step to automatic year-on-year increases which you can bet your life won't stay at the initial level.

I've got time to see how this runs but can't rule out deciding next year to end over 50 years continuous service from what is currently BT.

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Message 7 of 23

Re: New or renewed contracts from the 1st September 2020

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Yes, the blurb on the website (as posted by the OP) literally says it applies from 1st September to new & renewed contracts from then

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Message 8 of 23

Re: New or renewed contracts from the 1st September 2020

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I was guessing that the blurb in the OP was taken from an ad aimed at new customers.

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Message 9 of 23

Re: New or renewed contracts from the 1st September 2020

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It's on the wrbsite on the new bb page anyway. In any case they're not going to change old contracts to this new way as they were agreed on old t's & c's

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Message 10 of 23

Re: New or renewed contracts from the 1st September 2020

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We'll see.

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