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CNW
Aspiring Contributor
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Message 1 of 2

New order - very quiet

Hi,

 

I have recently purchased a BT Infinity package with the mastercard incentive.

Apart from the inital 3 emails saying my order is being processed I have not recieved anything since. This was nearly a week ago.

 

Secondly I am concerned the mastercard will be sent to the property, which I do not have access to until August 4th.

 

Could a mod confirm my order is actually being processed as the order tracker says no orders found. Could you also confirm when the mastercards are usually dispatched?

 

Thanks!

 

Chris

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RobbieMac
Moderator
Moderator
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Message 2 of 2

Re: New order - very quiet

Hi @CNW

Thanks for posting!

Sorry that you haven't heard any word back about the order you placed.  Do you want to have a word with our >> Order Live Chat Team << this afternoon for an update on the order?

Let me know how you get on chatting with them.

Cheers,

Robbie

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