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Beginner
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Message 11 of 14

Re: Nightmare getting any broadband sorted

Okay. Will it just be a case of contacting BT to ask for an ADSL connection? 

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Distinguished Sage
Distinguished Sage
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Message 12 of 14

Re: Nightmare getting any broadband sorted

Yes, that is what I believe you stated BT offered you to start on 3rd Jan,

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Beginner
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Message 13 of 14

Re: Nightmare getting any broadband sorted

Okay. I need to find out why they cancelled it then without us asking to.

Thank you for your help.

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Distinguished Sage
Distinguished Sage
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Message 14 of 14

Re: Nightmare getting any broadband sorted


@catgrant wrote:

Okay. I need to find out why they cancelled it then without us asking to.

Thank you for your help.


Its possible that its not cancelled, its simply  that they need to get the phone line working first, as that is needed before any copper based broadband can be provided.

The process is that the broadband task is not issued, until the phone provision task is closed, as the two are linked together. The phone connection is needed as part of the broadband commissioning test.

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