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megasek
Newbie
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Message 1 of 3

No AJM/BTCOM number

Placed an order via Topcashback on 12 of February. The only order reference I have been given is a VOL013 number. TCB are asking for both the VOL number and an AJM/BTCOM reference. How do I get the AJM/BTCOM reference? I already checked all emails and relevant correspondence. No indication of AJM/BTCOM reference .:(

Please, any help will be much appreciated.

 

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: No AJM/BTCOM number

Welcome to this user forum.

You should be able to find it via MyBT.

try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

Otherwise try billing live chat team

 

 

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Moderator
Moderator
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Message 3 of 3

Re: No AJM/BTCOM number

@megasek did you manage to get your AJM or BTC order reference?

These references are only issued on orders that have successfully tracked from the cashback site, if you don't have one the order may not have tracked from Topcashback.

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