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korky57
Aspiring Contributor
16,330 Views
Message 1 of 16

No Account Number

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Could anyone tell me how to get my Account number? 

Signed up with BT a couple of weeks ago but have not received Account number.

Rang up BT but was told it was printed on top of my bill.  But cannot enquire about bill unless I tell them my Account number.  Cat LOL

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15 REPLIES 15
Distinguished Guru
Distinguished Guru
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Message 2 of 16

Re: No Account Number

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Try Live Chat, which can be more helpful than the phone helpdesk.

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Distinguished Sage
Distinguished Sage
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Message 3 of 16

Re: No Account Number

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It will be on your first bill when you receive it. Has your BT service started yet?

 

 

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Distinguished Guru
Distinguished Guru
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Message 4 of 16

Re: No Account Number

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It's a problem if you're on paperless billing though, as you can only view your bill in MyBT and you can't register on MyBT without your account number. Smiley Sad

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Distinguished Sage
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Message 5 of 16

Re: No Account Number

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when I joined BT it was sent on the confirmation of order letter along with the phone number and terms and conditions if that helps you
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Distinguished Guru
Distinguished Guru
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Message 6 of 16

Re: No Account Number

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@john46 wrote:
when I joined BT it was sent on the confirmation of order letter along with the phone number and terms and conditions if that helps you

When I joined BT it was spelt GPO. Smiley Very Happy

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Distinguished Sage
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Message 7 of 16

Re: No Account Number

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I remember those days as well little green vans running around must stop giving my age away 😞

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korky57
Aspiring Contributor
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Message 8 of 16

Re: No Account Number

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Live chat helpful. Thy said would send it in 3 days.

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korky57
Aspiring Contributor
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Message 9 of 16

Re: No Account Number

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It's a problem if you're on paperless billing though, as you can only view your bill in MyBT and you can't register on MyBT without your account number. :smileysad:

 

That's just brilliant.Smiley LOL

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Distinguished Guru
Distinguished Guru
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Message 10 of 16

Re: No Account Number

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Glad Live Chat were helpful. Hope they live up to their promise.

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