No BT account but BT have still taken money from my account.

[Fee_faw]

Hi,

I've recently found that  despite not having BT account, or having ever purchased a BT service, I have had monthly payments taken from bank account from BT:

"05/12/2024 06:10:45 5039 £30.99 RECURRING PURCHASE BT CONSUMER RECURRING LONDON GB Posted ".

This has been happening since April 2021.  My bank has since recently  blocked this but have asked me to contact the merchant to discuss further. However, as I have no account number, or reference number when the payment is taken, I don't have anything to give the automated BT customer system to get through to speak somebody.

Are there any other contact details that I could use to raise this ? 

Thanks.

[Paul608085]

@Fee_faw 

Are you saying that BT have been taking money from your bank account for nearly 4 years, and you have only just noticed? 🤔

"I don't have anything to give the automated BT customer system to get through to speak somebody."

Whenever I call a company, (any company), that has one of these automated menu systems, I just repeat "speak to an adviser" constantly. Eventually I get put through to a real person. Even if they are in the wrong department, they can invariably transfer me, or advise how to get through to the correct people.

.