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jonbhoy
Beginner
175 Views
Message 1 of 10

No Fitbit code yet!

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Hiya,

Sadly another user not had their fitbit code yet . I went live on the 8th Nov and understand you need to be live 14 days but gone past that now and sadly nothing yet.Can anyone help please?

Many thanks

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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: No Fitbit code yet!

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Hi @jonbhoy,

Welcome to the Community and thanks for your post!

Sorry that you haven't received the code to claim your gift.  Did you check all the folders in your mailbox for the email containing the code?

If there is no sign of it and as the 14 days have passed send us over your details and we'll look into this for you from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

 

Community ModeratorRobbieMac
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redspelly
Aspiring Contributor
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Message 3 of 10

Re: No Fitbit code yet!

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Hi John

I have also had BT Broadband for over 14 days now and no code - can you help please?

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Moderator
Moderator
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Message 4 of 10

Re: No Fitbit code yet!

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Hi @redspelly,

Welcome and thanks for your post!

Sorry you haven't received the code to claim your gift.  We'll look into this for you from here too.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

 

Community ModeratorRobbieMac
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redspelly
Aspiring Contributor
139 Views
Message 5 of 10

Re: No Fitbit code yet!

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thanks John - have PM'd you my details
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Community Manager
Community Manager
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Message 6 of 10

Re: No Fitbit code yet!

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Hi @redspelly I checked this for you and I can see that an email with your code was sent out today. I am sorry for this delay in getting it out to you.

Can you check your email account and let me know? If you still haven't received it I'll chase this up Smiley Happy

Thanks

Community ModeratorStephanie
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redspelly
Aspiring Contributor
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Message 7 of 10

Re: No Fitbit code yet!

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Thanks Stephanie - code received and fitbit ordered - thanks again. John
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Community Manager
Community Manager
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Message 8 of 10

Re: No Fitbit code yet!

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@redspelly that's perfect, thanks for getting back to me so quickly!

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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jonbhoy
Beginner
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Message 9 of 10

Re: No Fitbit code yet!

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Many thanks Robbie,email arrived and order placed.Really appreciate the prompt action Sir.

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Moderator
Moderator
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Message 10 of 10

Re: No Fitbit code yet!

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Hi @jonbhoy,

Thank you for posting back. I'm glad this has been sorted and that your order has been placed.

Cheers

PaddyB

Community ModeratorPaddyB
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