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jonbhoy
Beginner
537 Views
Message 1 of 10

No Fitbit code yet!

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Hiya,

Sadly another user not had their fitbit code yet . I went live on the 8th Nov and understand you need to be live 14 days but gone past that now and sadly nothing yet.Can anyone help please?

Many thanks

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9 REPLIES 9
RobbieMac
Moderator
Moderator
524 Views
Message 2 of 10

Re: No Fitbit code yet!

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Hi @jonbhoy,

Welcome to the Community and thanks for your post!

Sorry that you haven't received the code to claim your gift.  Did you check all the folders in your mailbox for the email containing the code?

If there is no sign of it and as the 14 days have passed send us over your details and we'll look into this for you from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

 

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redspelly
Aspiring Contributor
516 Views
Message 3 of 10

Re: No Fitbit code yet!

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Hi John

I have also had BT Broadband for over 14 days now and no code - can you help please?

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RobbieMac
Moderator
Moderator
508 Views
Message 4 of 10

Re: No Fitbit code yet!

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Hi @redspelly,

Welcome and thanks for your post!

Sorry you haven't received the code to claim your gift.  We'll look into this for you from here too.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

 

redspelly
Aspiring Contributor
501 Views
Message 5 of 10

Re: No Fitbit code yet!

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thanks John - have PM'd you my details
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StephanieG
Community Manager - Retired
492 Views
Message 6 of 10

Re: No Fitbit code yet!

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Hi @redspelly I checked this for you and I can see that an email with your code was sent out today. I am sorry for this delay in getting it out to you.

Can you check your email account and let me know? If you still haven't received it I'll chase this up 🙂

Thanks

redspelly
Aspiring Contributor
489 Views
Message 7 of 10

Re: No Fitbit code yet!

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Thanks Stephanie - code received and fitbit ordered - thanks again. John
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StephanieG
Community Manager - Retired
487 Views
Message 8 of 10

Re: No Fitbit code yet!

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@redspelly that's perfect, thanks for getting back to me so quickly!

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jonbhoy
Beginner
469 Views
Message 9 of 10

Re: No Fitbit code yet!

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Many thanks Robbie,email arrived and order placed.Really appreciate the prompt action Sir.

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PaddyB
Moderator
Moderator
463 Views
Message 10 of 10

Re: No Fitbit code yet!

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Hi @jonbhoy,

Thank you for posting back. I'm glad this has been sorted and that your order has been placed.

Cheers

PaddyB

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