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mattyjoyce71
Contributor
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Message 1 of 10

No Free Wifi Disc with BT Plus

Hi, I have BT Plus for about 3-4 weeks and all good so far, however have a weak zone on the lounge as on a 3 floors.  So contacted BT as I was told by an engineer that BT Plus customers can have a free disk to boost home wifi.    

Apparently no I can't because there are 2 types of BT Plus, one that has full home cover (assuming that is extra), this is not clear on the website or details.

Is this correct ? Can someone from this community let me know as not happy I can't get a disk to help signal .  it is BT plus after all

 

Thanks

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9 REPLIES 9
Keith_Beddoe
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Message 2 of 10

Re: No Free Wifi Disc with BT Plus

@mattyjoyce71 

I assume this is what you mean http://bt.custhelp.com/app/answers/detail/a_id/63260/~/what-is-complete-wi-fi%3F

You need the new smart hub 2, and you have to pay extra each month for the disk.

Alternatively you could buy the retail product https://shop.bt.com/mini-sites/whole-home-wi-fi/ or use a much cheaper solution,  these https://shop.bt.com/category/networking,network-devices,powerline-adapters/11301?q=hotspot%20600

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pippincp
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Message 3 of 10

Re: No Free Wifi Disc with BT Plus

I'd like to know who these engineers are everyone keeps talking to when they contact BT. Customer support are not engineers.

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mattyjoyce71
Contributor
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Message 4 of 10

Re: No Free Wifi Disc with BT Plus

No an actual BT engineer who came to my house told me I could get a free one,  he must be out of date as yes they now charge, shame really

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NortyFinger
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Message 5 of 10

Re: No Free Wifi Disc with BT Plus

@pippincp I really don't understand the need for some posters to criticize a posters question with zero helpful information. This post serves absolutely no purpose other than to criticize the OP. The only outcome of a post like this is that it will cause the OP to feel bad, and will probably prevent people from asking questions in the future. And you were wrong in your assumptions

imjolly
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Message 6 of 10

Re: No Free Wifi Disc with BT Plus

@mattyjoyce71 

the engineer who came to your home works for openreach who although part of the BT GROUP do not have anymore connection with your ISP BT Retail than they do with any other ISP - engineers are not employed  BT Retail



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mattyjoyce71
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Message 7 of 10

Re: No Free Wifi Disc with BT Plus

Ah thanks for info, makes sense now, think British Gas are similar.

I will just buy 2 disks myself, will do the job, if the wife lets me that is lol

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imjolly
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Message 8 of 10

Re: No Free Wifi Disc with BT Plus


@NortyFinger wrote:

@pippincp I really don't understand the need for some posters to criticize a posters question with zero helpful information. This post serves absolutely no purpose other than to criticize the OP. The only outcome of a post like this is that it will cause the OP to feel bad, and will probably prevent people from asking questions in the future. And you were wrong in your assumptions


there was no assumption in @pippincp  post just the fact that BT customer support are not engineers



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NortyFinger
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Message 9 of 10

Re: No Free Wifi Disc with BT Plus

and so it maybe but its still irrelevent and critical to the question how ever you look at it.

Assuming the OP did not speak to an engineer, therefore his assumption was wrong

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-Richie-
Guru
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Message 10 of 10

Re: No Free Wifi Disc with BT Plus


@mattyjoyce71wrote:

Apparently no I can't because there are 2 types of BT Plus, one that has full home cover (assuming that is extra), this is not clear on the website or details.


There is only one 'type' of BT Plus, Complete wi-fi is it's own service.
You can have just BT Plus, you can have complete wi-fi without plus, you can have complete wi-fi with plus.