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I am sorry to see that you haven't received the email yet. Did you receive an email from us after placing your broadband order? Have you checked your spam and trash folders to make sure the email isn't sitting in there?
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Hi @SamAnnaCooper thanks for checking and posting back as it has not been received yet. I've sent you a Private message explaining how you can contact the forum moderation team and we will chase this up for you.
Check here: https://community.bt.com/t5/notes/privatenotespage