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CliffordM
Aspiring Contributor
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Message 1 of 6

No Tech Gift Voucher Recieved

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Placed my BB/Landline order on 04/11/19 & received the mail for "Which tech gift will you choose" on 06/11/19.

I never received the unique code email within 28days. I have checked all mails boxes! Can someone please help?

Kind regards

Mike

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: No Tech Gift Voucher Recieved

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@CliffordM 

What date was your service activated?

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CliffordM
Aspiring Contributor
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Message 3 of 6

Re: No Tech Gift Voucher Recieved

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Hi Keith,

After BT fixed there issues it finally went live 21/11/19 with the help from Matthew Smyth.

Regards

Mike

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: No Tech Gift Voucher Recieved

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@CliffordM wrote:

Hi Keith,

After BT fixed there issues it finally went live 21/11/19 with the help from Matthew Smyth.

Regards

Mike


As there was some manual intervention, the gift email may have gone astray.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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CliffordM
Aspiring Contributor
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Message 5 of 6

Re: No Tech Gift Voucher Recieved

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Thankyou Keith.

Rgds

Mike

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JohnC2
Moderator
Moderator
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Message 6 of 6

Re: No Tech Gift Voucher Recieved

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Hi @CliffordM Sorry that you haven't received your free gift and as @Keith_Beddoe says the manual intervention may have affected the progress of your gift. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to chase this up for you.

cheers
John

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