Hi all, I placed an order for Fibre in October 2016. My order went through, until last week I got told that there was no capacity left in the exchange box for fibre.
I wanted to find out how long it takes for the capacity to be increased? Also when I check the capacity on the dsl checker site, it shows me fibre is available? I'm not sure what's going on
So openreach just got back to me:
Thank you for contacting us.
You are connected to SHEPHERDS BUSH exchange and cabinet 3
In response to your query regarding increase in capacity, as per our network data there is still capacity for more customers to place order.
Our system is updated to reflect fibre availability for you, there is no ongoing capacity issue.
Please check with your service provider once again.
You may try to place order with another service provider.
Based on Openreach's response back, it seems to me that there is capacity in the exchange box. However BT on a whole might have just run out of capacity to provide me fibre. So another provider would be able to provide me fiber if they have capacity in the exchange box. Can anyone confirm this ?