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Kevlar1978
Beginner
330 Views
Message 1 of 11

No contact about free gift

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Hi there,

Probably seen this a thousand times, but I don't know what else to do... 

Recently signed up to TV & broadband package and have not received any emails about claiming the free gift on offer when I signed up

Received £30 Mastercard in post today, but no sign of contact about the gift (Xbox or Samsung tablet))

Not sure what to do next

Any help gratefully received

Many thanks, Kev 

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10 REPLIES 10
Distinguished Sage
Distinguished Sage
328 Views
Message 2 of 11

Re: No contact about free gift

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@Kevlar1978 

You will receive the email 30 days after your service has been active.

You can redeem it via this page https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-august-2019-offer

assuming you placed the order in August.

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Kevlar1978
Beginner
262 Views
Message 3 of 11

Still no contact

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Hi there, 

My services activated on 23/08/2019 and I was informed I'd receive an email from BT after 30 days, so I could place an order for my free gift

I'm yet to receive the email

Any suggestions? (other than "Wait, you impatient git")

Many thanks, Kev

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Moderator
Moderator
244 Views
Message 4 of 11

Re: Still no contact

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 Hi @Kevlar1978 Thanks for posting, if your order qualified for the gift you should have had an email by now with the voucher code and I'm really sorry for the delay. 

I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to chase this up for you.

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Moderator
Moderator
210 Views
Message 5 of 11

Re: Still no contact

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Hi @Kevlar1978 

Thanks for taking the time to send in your account information.

I have raised a query with our Gifts Team to chase up your free gift. I expect to hear back from them in the next 5 working days.

I will let you know as soon as I know more.

Matt

Kevlar1978
Beginner
202 Views
Message 6 of 11

Re: Still no contact

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Top man Matt, thank you!
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StephenJ123
Aspiring Contributor
176 Views
Message 7 of 11

Re: Still no contact

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I had to ring them as emailed them relating to a gift I thought I was entitled to only to find out I was not eligible for the gift, BT are very misleading when it comes to offers and rewards and customer service is atrocious, never again will I join BT and I will go down every road possible to cancel the contracts I have, first port of call will be the ombudsman. 

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Moderator
Moderator
169 Views
Message 8 of 11

Re: Still no contact

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Hi @StephenJ123,

Welcome back to the Community.

I understand that you are annoyed about how your rewards cards and free gift were handled and I'm sorry about the experience you've had.

I have created you your own thread so that you can record your experience there and so we can offer you help. Can I please ask that you stop hijacking other customers threads?

If you need help please come back to us on your own thread.

Matt

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Moderator
Moderator
133 Views
Message 9 of 11

Re: Still no contact

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Hi @Kevlar1978,

I have sent you a private message with your voucher code.

Matt

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Moderator
Moderator
111 Views
Message 10 of 11

Re: Still no contact

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@Kevlar1978 

Were you able to order the gift OK?

I don't want to close your case down until I have confirmed that you have been able to order the gift.

Matt

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