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Rachg
Aspiring Contributor
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Message 1 of 13

No fitbit code email

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Hi,

My broadband went live on 5th November and I still haven't received an email with the code for me to claim my free fitbit charge. Can anybody help please?

Thank you
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12 REPLIES 12
Moderator
Moderator
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Message 2 of 13

Re: No fitbit code email

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Hi @Rachg. Sorry you have not received your Fitbit code. As the 14 days since your activation has been completed please can you click on my profile and select the contact the mods option and send us in your details and we will be happy to chase this up for you.

Cheers
John

Community ModeratorJohnC
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Rachg
Aspiring Contributor
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Message 3 of 13

Re: No fitbit code email

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Hi,

I have received an email today with a code but when I try to redeem it the code says it's invalid?

Cheers
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Moderator
Moderator
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Message 4 of 13

Re: No fitbit code email

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Hi @Rachg,

Thanks for posting back.

Sorry you're having problems redeeming the offer using the code you received via email.  Send us in your details and we'll double check everything for you from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
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Rachg
Aspiring Contributor
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Message 5 of 13

Re: No fitbit code email

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Thank you,

I have sent the code to you.
Cheers
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Moderator
Moderator
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Message 6 of 13

Re: No fitbit code email

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Many thanks for that @Rachg,

We'll check this out and get back to you once your details reach the top of our email queue.

Cheers,

Robbie

Community ModeratorRobbieMac
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Moderator
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Message 7 of 13

Re: No fitbit code email

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Hi @Rachg I called earlier sorry I missed you. I just wanted to confirm that I have checked the code and it is the correct code. Please can you try again to order your Fitbit and post back and let me know if you are still experiencing a problem or are able to get it placed ok.

Cheers
John

Community ModeratorJohnC
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Rachg
Aspiring Contributor
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Message 8 of 13

Re: No fitbit code email

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Hi John,

Sorry I missed your call. I have just tried to use the code again and it's still accepting it?
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Moderator
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Message 9 of 13

Re: No fitbit code email

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Hi @Rachg,

Thanks for posting back!

I'll let @JohnC2 know that you've posted.  I'm a tad confused with your post.  Can I just clarify that you meant that "it's still not accepting it"?  Apologies for the confusion!

Cheers,

Robbie

Community ModeratorRobbieMac
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Rachg
Aspiring Contributor
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Message 10 of 13

Re: No fitbit code email

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Yes, sorry, it's still not accepting the code. It says that the code is invalid or as already been used... something along those lines.

Thanks for getting back to me.
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