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Debham75
Aspiring Contributor
239 Views
Message 1 of 11

No fitbit code

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Hi, my broadband was up and running on 5th nov but I’ve still not received an email with a code in it so I can claim it. Just an email saying I will get the code soon
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10 REPLIES
Debham75
Aspiring Contributor
194 Views
Message 2 of 11

Re: No fitbit code

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Just an update, I got sent a code but it keeps
Saying it’s invalid I’m
Not getting any where
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Moderator
Moderator
185 Views
Message 3 of 11

Re: No fitbit code

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@Debham75 sorry about that have you followed these instructions when trying to order your Fitbit?

 

  1. Open a brand new browser – and clear your cookies. If you can't do this please open a new session in incognito (Google Chrome) or Private (Internet Explorer)
  2. Go to https://www.shop.bt.com/DRLNECAQ
  3. Add item to basket and then login to your BT Shop account – remember this is different from your BT.com account – if you don’t have one, create one when prompted
  4. In the checkout use your voucher when you see the “Got a voucher code” box, and your order will update (as shown below) to be free
  5. Complete your order
Community ModeratorNeilO
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Debham75
Aspiring Contributor
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Message 4 of 11

Re: No fitbit code

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Hi, I have been in contact with bt and the code is now working thankyou
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Debham75
Aspiring Contributor
183 Views
Message 5 of 11

Re: No fitbit code

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Hi I have spoken with bt and the code is now working
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Moderator
Moderator
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Message 6 of 11

Re: No fitbit code

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@Debham75 great I'm glad you got that sorted.

Community ModeratorNeilO
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Lucian
Newbie
105 Views
Message 7 of 11

Re: No fitbit code

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hi i have that same issue with fitbit code..can you please help me
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Lucian
Newbie
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Message 8 of 11

Re: No fitbit code

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can you please help me with my fitbitcode..i didn't receive anithing
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Moderator
Moderator
92 Views
Message 9 of 11

Re: No fitbit code

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Hi @Lucian sorry you have not received your Fitbit code yet. We will be happy to check on this for you if you send us over your details by clicking on my profile and selecting the contact the mods option.

Cheers
John

Community ModeratorJohnC
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Moderator
Moderator
75 Views
Message 10 of 11

Re: No fitbit code

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Hi @Lucian,

Thanks for getting in touch. I've raised a missing voucher claim for you. The team who handle these will get back to you within 10 days.

Thanks

DanielS

Community ModeratorDannyS
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