cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
davidlea
Beginner
100 Views
Message 1 of 2

No returns bag.

I recently upgraded and I'm being asked to return my old Hub, however no returns bag has arrived. I've tried using the 'Please return your equipment' button and ordering another one, but nothing has arrived.

I'd really like not to be charged £43 for BT's failure.

0 Ratings
Reply
1 REPLY 1
DanielS
Moderator
Moderator
80 Views
Message 2 of 2

Re: No returns bag.

Hi @davidlea,

I'm sorry that we haven't sent you the returns package. I can get one sent out to you and help make sure you aren't charged. I'll send you a private message with some details that I need.

Thanks

DanielS

0 Ratings
Reply