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ewalters2019
Beginner
152 Views
Message 1 of 5

No returns package

The BT website is showing my cancellation is complete (moving to a new house) but that I need to return equipment.  This was organised last year and apparently 'packaging has been sent' however nothing has arrived?  Is this simply an automated system?

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
145 Views
Message 2 of 5

Re: No returns package

It would only be sent to be recycled, which you can do yourself at your local recycling centre. BT have to offer to do it under WEEE regulations.

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ewalters2019
Beginner
140 Views
Message 3 of 5

Re: No returns package

It's saying I will be charged for not returning it?

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CJT80
Expert
114 Views
Message 4 of 5

Re: No returns package

@ewalters2019

See this link: http://bt.custhelp.com/app/answers/detail/a_id/53417 (Link updated)

Kind Regards
CJT80
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Distinguished Sage
Distinguished Sage
111 Views
Message 5 of 5

Re: No returns package

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