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Aspiring Contributor
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Message 1 of 8

No reward card showing

Hi I signed up to broadband which activated on 2nd March and I was meant to receive an £80 reward mastercard but when I go to the reward page of my BT it says no reward available? Please help.

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7 REPLIES 7
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: No reward card showing

@christineg 

It would not be available until 14 days after all the orders close, but if its not available by the start of next week, then please post back here.

 

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Aspiring Contributor
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Message 3 of 8

Re: No reward card showing

Will do, thanks.

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: No reward card showing

@christineg 

Meanwhile, did you look at the Reward Card Offer Dates - Broadband to see if there was an award on the date you placed your order?

https://www.bt.com/manage/bt-reward-card/

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Aspiring Contributor
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Message 5 of 8

Re: No reward card showing

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Moderator
Moderator
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Message 6 of 8

Re: No reward card showing

Hi @christineg,  I'm sorry to see you've been unable to claim your reward card. If you send over your details we'll be happy to chase this up for you, I'll send you a private message in a moment so you can get in touch.

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Aspiring Contributor
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Message 7 of 8

Re: No reward card showing

Ok thanks

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Aspiring Contributor
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Message 8 of 8

Re: No reward card showing

This always happens. BT are hoping you'll feel it's too much bother to pursue. This is how capitalism works. Companies like BT screwing people out of their money.
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