It's better you post in this section and the Mods here are usually very helpful, the online chat customer service is nothing but useless.
Welcome to the community and thanks for your post! I have moved your post to start your own thread.
Sorry for the delay receiving your reward card. You can send us over your details and we'll look into this for you from here.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Thanks for taking the time to chat with me again this afternoon.
I am pleased that you have now received the reward card. Apologies again for the extended delay.
As agreed, I'll go ahead and close things from here also.