I was due to have my BT infinity 2 line installed today, i was not aware of any issues with my order what so ever. Recieved my new BT Home hub in the mail yesterday even had i phone call yesterday evening checking things and the bloke told me will be activated tomorrow but my take up to 24 hours. So i had the engineer sceduled to come between 8am and 1pm, didnt here anything got to around 2pm and i went to live chat where i spend close to an hour talking to a couple different people, who in the end told me that my order had been cancelled by the supplier because of a "port issue". What does this mean and how come i never got any information telling me that my order was cancelled. And how do i find out what will happen with my order from here? Thanks
Thanks for the reply,but its a brand new box that was installed december time? Whould i be full already i dont live in a populated area very rural.
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Telephone Number on Exchange PRICKWILLOW is served by Cabinet 3
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Handback Threshold(Mbps)
WBC FTTC Availability Date
WBC SOGEA Availability Date
WBC FTTC 18x2 Provide Availability
WBC FTTC 18x2 Sim Availability
Left in Jumper
|VDSL Range A (Clean)||66.3||49||19.4||13.1||42.1||Available||--||--||Yes||--|
|VDSL Range B (Impacted)||56.4||35||16.4||7.5||29.7||Available||--||--||Yes||--|
Seems to show its available. Its possible that the port that you have been allocated in the fibre cabinet, has turned out to be faulty. Normally I would expect Openreach to allocate a new port, not cancel the order.
Try the Order Live Chat Team first to see whether they can help.
If they can`t help, then a moderator can be asked to assist.
Same happened to me and my brother
they do this on most online orders
our cabinets were not full either