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Fiona_T
Beginner
493 Views
Message 1 of 11

No way to contact BT

Hello, I need to discuss my mobile phone charges and there is no answer from 150 and no email address given.  How can customers contact BT about their bill?  There doesn't seem to be an option that works.  I have tried to call 150 6 or more times and after going through the options it just ends. SO frustrating that you cant reach anyone to discuss your bill.

 

 

 

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10 REPLIES 10
Fiona_T
Beginner
488 Views
Message 2 of 11

Re: No way to contact BT

How can a phone help desk be closed at 10am on a Friday morning?!

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Kerloch
Contributor
485 Views
Message 3 of 11

Re: No way to contact BT

I have the same problem.  I cannot get through to any of the BT helpdesks.  All I get is a recorded message saying the helpdesk is closed.

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imjolly
Distinguished Sage
Distinguished Sage
476 Views
Message 4 of 11

Re: No way to contact BT

there are currently known problems with help desk and work is ongoing trying to fix the problem.  at present try online chat or phone later or possibly tomorrow



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Kerloch
Contributor
453 Views
Message 5 of 11

Re: No way to contact BT

Thanks for the update.  Online chat is also not available - shows busy all the time.  I am waiting in for an engineer who has not arrived.    Online fault tracking says that he has visited and the visit is complete but he most definitely has not been.   I guess waiting until I can phone later or tomorrow is my only option.  Any idea what the ongoing known problem is with the helpdesk?

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ZahidIH
Beginner
451 Views
Message 6 of 11

Re: No way to contact BT

Had a similar issue. Over 60 minutes on hold. Then tried Chat; status has been busy for 20 minutes. Very disappointed.

The phone system doesn't even tell you where you are in the que and/or how long the wait would be before being answered.

 

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430 Views
Message 7 of 11

Re: No way to contact BT

Online chat was very busy this morning at 9-00am, with a long waiting list.
Normally the response is good.

Waiting list was updated every 2 mins, but kept increasing.....suggest you try again later in the day, or wait another day.

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Fiona_T
Beginner
418 Views
Message 8 of 11

Re: No way to contact BT

It's a really bad service given their business is communication

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garybs29
Recognised Expert
377 Views
Message 9 of 11

Re: No way to contact BT

@Fiona_T What do you expect them to do if there's a fault then? They'll be working om resolving it asap

PaddyB
Moderator
Moderator
376 Views
Message 10 of 11

Re: No way to contact BT

Hi @Fiona_T,

Thank you for posting. I'm sorry you haven't been able to speak to BT. We're having a few system issues at the moment. Hopefully, everything will be back up and running soon.

I'm sorry for any inconvenience this has caused.

Thanks,

Paddy

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