BT are not trying to hide your question.
As it is obviously related to your previous thread I moved it there so that any body reading it would know the history of why you are asking.
They can help with information which is all I'm asking,read all of my questions im not asking for bt to do anything,just if it's happened to other customers and what the resolution was,
See https://www.bt.com/privacy-policy/
Its all there, on those pages, and also what action you can take if you are not happy.
There is nothing more this forum can do to help.